Your room is available for check-in from 3pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)
Our reception is open:
An out of hours check-in service is available, please contact us and we will organise an out of hours check-in for you. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.
We are regularly asked about the following items and are pleased to confirm they are included as standard in every apartment:
Bed linen, towels, hairdryer (one per apartment), iron, ironing board, corkscrew
If you are reserving 3 or more apartments for your party please contact us.
All public areas are wheelchair accessible and the lift serves all floors. A hearing aid induction loop is fitted at reception. More detailed property accessibility information is available.
Only guide dogs are permitted in the apartments
The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.
PREMIER SUITES Newcastle has a number of smoking and non-smoking apartments, you will be able to specify your preference during the booking process. Whilst we will make every effort to facilitate your request unfortunately we cannot guarantee availability.
Complimentary Wi-Fi is available. For users requiring greater bandwidth connections, high-speed internet access is available at £5 for 24 hours access.
All bathrooms are en suite with fantastic power showers
We include a weekly clean after a 7 night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked and are chargeable.
We accept all major credit/debit cards. Cash is accepted in pounds sterling only and we require a copy of photographic ID to support all cash payments.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a preauthorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.